Returns and Refunds

All purchases of Waga Waga products are final. We do not accept returns for change of mind, buyer's remorse, dissatisfaction, or any other non-warranty reason. By completing your purchase, you acknowledge and agree that your order is non-cancelable, non-returnable, and non-refundable once delivered.

How to Start a Return

To initiate a return, please contact our Customer Support team at support@wagacap.com. Once your request has been approved, we will provide a prepaid return shipping label along with detailed return instructions. Returns sent without prior authorization cannot be accepted.

Return Address:
DCL Logistics

48641 Milmont Dr.
Fremont, CA 94538

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible so we can promptly evaluate the issue and provide an appropriate resolution.

Limited Warranty

Every Waga Waga product includes a limited one (1) year warranty from the date of delivery. Waga Waga warrants that the product will be free from defects in materials and workmanship for one (1) year from the date of delivery.

This limited warranty does not cover defects or damage resulting from:

• Misuse, abuse, negligence, or improper handling;

• Unauthorized modification or repair;

• Normal wear and tear;

• Accidents or external causes beyond Waga Waga's reasonable control.

If a covered defect is confirmed during the warranty period, Waga Waga's sole and exclusive obligation, and your sole and exclusive remedy, will be, at Waga Waga's option, to repair or replace the defective product with the same or a comparable product. This limited warranty provides repair or replacement only. Refunds or other monetary reimbursements are not available for warranty claims.

Exchanges

If you would like to exchange an item, we offer two options. The standard option is to return your original item and we will ship your replacement once the return has been inspected and approved.

For eligible exchanges, we also offer cross-shipping. With this option, we can ship your replacement item before we receive your original return by placing a temporary authorization hold on your payment card for the value of the replacement item. The authorization hold is released once the original item is received and passes inspection in accordance with our return policy. If the original item is not returned within the required timeframe or does not meet our return eligibility requirements, the authorization may be converted into a charge.